Free Delivery within Ireland when you spend €70!

Refund Policy

ONLINE STORE POLICY

Returns 
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.

Several types of goods are exempt from being returned. Perishable goods such as food and baking ingredients cannot be returned. We also do not accept products that are flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

To start your returns process and any queries regarding returns, please contact us on info@stockdesignonline.com.

Damages & issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Goods that are deemed to be faulty or defective will be accepted back once inspected by the manufacturer.

Sale items (if applicable) 
Only regular priced items may be returned within the guidelines, unfortunately sale items cannot be returned. 

Exchanges (if applicable) 
If you need to exchange an item, send us an email at info@stockdesignonline.com and send your item to: Stock Design (Ireland) Limited, 33/34 South King St, Dublin, Dublin, D02 KP04, Ireland. We do not cover the return shipping cost.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item. 
If you are approved, then your refund or exchange will be processed, and will automatically be sent to you through your original payment method within a certain amount of days. 

Shipping 
To return your product, you should mail your product to: Stock Design (Ireland) Limited, 33/34 South King St, Dublin, Dublin, D02 KP04, Ireland. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over €70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

IN-STORE POLICY

Returns
Should you wish to return your purchase made from our Dublin store, please come into the store and speak with a cashier at any of our tills in-store. We are happy to offer an exchange or credit note for any items purchased in our store. This does not affect your statutory rights. More information on your rights as a consumer can be found here: www.consumerconnect.ie .

Damages or Issues
Should there be any damage or faults to a product you purchased in-store, please come into our store and speak with any of our cashiers and they will be able to help you with a replacement product or exchange, or process a refund if eligible. This does not affect your statutory rights.

Sale items (if applicable) 
Only regular priced items may be returned within the guidelines, unfortunately sale items cannot be returned.